For us at HJL Custom Software it’s not just about creating computer programs, it’s about helping you and your business reach and exceed goals. While implementing our Part Time CIO service we found ourselves sorting tasks and objectives into the following five categories. Tasks which help you to…
Category | Description |
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Manage Your Business | In order for business owners and managers to make informed business decisions, they need to gather information necessary to analyze problems and prioritize tasks. Without the correct information you could miss the bigger picture or worst be surprised by a crisis you should have seen coming. Tasks in this category includes creating summary reports and the development of Key Performance Indicators to track the performance of your company, employees, and business processes. |
Keep Existing Customers | While getting new customers is a always a top priority. If a company ignores the needs of existing customers they will find they are continuously getting new clients, only to lose them sometime later. Also described as a high customer turnover or customer attrition, other indicators of this problem include sales from year to year which are relatively flat, and low repeat business from existing customers. |
Increase Sales From Existing Customers | Acquiring new customers is expensive and time consuming. It has been reported that acquiring a new customer can costs 6 to 7 times more money than keeping an existing one. And your existing customers can be a great source of ideas on how to make your company look even better when viewed from potential new customers. |
Get New Customers | The seemingly best fix for all business problems, acquiring new customers is the most challenging and rewarding tasks a business owner can take on. Custom computer programs and 3rd party web sites can help in this area by managing your contacts, prospects, opportunities, and sales. Additional they can track the effectiveness of your marketing campaigns and help your web site stand out from your competitors. |
Optimize Business Processes | Optimizing your business will decrease costs and increase profits. At its core this is done by automating repetitive tasks performed by employees and creating systems to reduce human errors. It also includes the creation of systems to track the progress of orders and the creation of reports to alert you to problems if they occur. |